What we continue to hear from potential client organizations confirms our frontline leader argument. Businesses are looking to provide their supervisory leadership with some “meat and potatoes” skills, and after delivering 151 frontline leadership-focused programs for over 4,250 individuals at this level, we believe we know what these skills are.

I was working my way through Ohio in mid-March, visiting several community banks and vowing that I wasn’t going to fall prey to the hysteria surrounding COVID-19. Despite my best efforts, I quickly realized that I had little say in the matter. The world shut down sometime between my Monday, March 9, arrival in Ohio and that Friday afternoon’s departure. Immediately, how we were going about doing whatever it was we were doing changed, and some of what we were doing morphed in new directions. Overnight.

WE ARE ALWAYS SOMEWHAT AMUSED by the business periodicals and the themes for their writings. This year has been about our “unprecedented times,” “the new normal” and “the future of work.” I guess if that’s what you’re thinking about, it’s worth writing about. Amid all...